Add a category
To add an Incident category, please complete the following steps:
- Navigate to the System Definition → All tables;
- In the Name field type 'incident' to filter the tables containing this word;
- Click on the table 'incident';
- Scroll the page down to the 'Column' tab;
- Find the row that contains column name where you want to create a new option, and click on the table name in that row;
- Press New and fill in the form:
- Hint - brief hint for the category. This field is not mandatory;
- Value - the stored category name.
- Table - the table where the category will be stored. Please select 'Incidents';
- Column - the column where the category will be stored. Please select 'category';
- Title - the displayed category name.
- Order - here you can specify the category position in the choice list.
- Press Save.
Add a subcategory
For subcategory adding, the procedure is similar, but you need to use 'subcategory' column name instead of category.