Configuring Incident categories

Add a category

To add an Incident category, please complete the following steps:

1. Navigate to the System Definition → All tables;
2. In the Name field type 'incident' to filter the tables containing this word;
3. Click on the table 'incident';
4. Scroll the page down to the 'Column' tab;
5. Find the row that contains column name where you want to create a new option, and click on the table name in that row;
6. Press New and fill in the form:
   1. Hint - brief hint for the category. This field is not mandatory;
   2. Value - the stored category name.
   3. Table - the table where the category will be stored. Please select 'Incidents';
   4. Column - the column where the category will be stored. Please select 'category';
   5. Title - the displayed category name.
   6. Order - here you can specify the category position in the choice list.
7. Press Save.

Add a subcategory

For subcategory adding, the procedure is similar, but you need to use 'subcategory' column name instead of category.