The change request process allows the caller to be informed about the work progress.
In SimpleOne, this process is implemented as Notifications sent by email. Notifications delivered "out-of-the-box" are described below:
Notification
Description
Target Auditory
Change request is created
This notification is sent after the change request is just created and registered.
Change Manager
Change request is completed
This notification is sent after the change request state changes to Completed.
Change Manager, Stakeholders*
Change request is assigned
This notification is sent after the change request is assigned to a responsible group or person.
Follower, Assigned User, Assignment Group
Change request is scheduled
This notification is sent after the change request state changes to Scheduled.
Follower, Assigned User, Stakeholders*
Change request requires authorization
This notification is sent after the change request state changes to Authorization.
Follower, Assigned User
Change request authorization rejected
This notification is sent after the change request authorization failed (request state changes to Registered).
Follower, Assigned User
New comment is added
This notification is sent after the change request has additional comments.
Follower, Assigned User
Change request requires authorization
This notification is sent after the change request state changes to Authorization.
Approvers
Change request has been authorized
This notification is sent after the change request has been successfully authorized (state changes to Scheduled).
Approvers
Change request is in Progress
This notification is sent to the assigned users stating that the work on the change tasks to be started.
Assigned User, Stakeholders*
Change request post-implementation review
This notification is sent when the change request status changes to Post-Implementation review.
Stakeholders*
Change Tasks
Change task is cancelled
This notification is sent when a change task has been cancelled.
Assigned User
All change tasks are completed
This notification is sent upon completion of all related change tasks.
Change Manager, Assigned User
Change task is ready
This notification is sent when a change task has been created or edited.
Assigned User
Change task plan is ready
This notification is sent after the associated change task is saved with the Plan Ready checkbox selected.
Assigned User
*Stakeholders – here: the people who may need or want to track the work on the change request. They are not responsible for any part of the change request workflow. Read the article to see how to add them to the recipients list.
To learn how to create new notification rules or modify existing ones, read theNotificationsarticle.
