Tracking Changes

The change request process allows the caller to be informed about the work progress.

In SimpleOne, this process is implemented as Notifications sent by email. Notifications delivered "out-of-the-box" are described below:

Notification	Description	Target Auditory
Change request is created	This notification is sent after the change request is just created and registered.	Change Manager
Change request is completed	This notification is sent after the change request state changes to Completed.	Change Manager
Change request is assigned	This notification is sent after the change request is assigned to a responsible group or person.	Follower, Assigned User, Assignment Group
Change request is scheduled	This notification is sent after the change request state changes to Scheduled.	Follower, Assigned User
Change request requires authorization	This notification is sent after the change request state changes to Authorization.	Follower, Assigned User
Change request authorization rejected	This notification is sent after the change request authorization failed (request state changes to Registered).	Follower, Assigned User
New comment is added	This notification is sent after the change request has additional comments.	Follower, Assigned User
Change request requires authorization	This notification is sent after the change request state changes to Authorization.	Approvers
Change request has been authorized	This notification is sent after the change request has been successfully authorized (state changes to Scheduled).	Approvers

To learn how to create new notification rules or modify existing ones, please refer to the Notifications article.

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