Service Management (ITSM)
SimpleOne Service Management solution, presented in the system with the 'ITSM' application, provides means of automation of routine processes aimed at delivering services in the most efficient way. It introduces and lets you operate entities like user queries, incidents, change requests, service requests, knowledge items, and more of the kind. Workflows built around them help the personnel involved to line up and straighten services, business processes, knowledge bases and manage them efficiently.
Platform
SimpleOne platform provides a foundation for building all the SimpleOne applications. It handles the ways in which the application data is stored, organized, accessed, processed, and can be presented to end users. It also allows for system configuration and fine-tuning, as well as automation and extension of the functionality available to application users. In other words, the platform is where the uniform environment is formed for all the user-facing SimpleOne applications to use in common. The 'Simple' application comes with the system to provide for interaction between the platform and the technical specialists who maintain SimpleOne.
For users who work with our solutions as tools that facilitate and enhance their day-to-day work processes, we provide the basic information about SimpleOne. This section of the documentation library helps Users understand the work environment and procedures available in SimpleOne, and apply its power to the tasks its Users routinely work on.
Articles in the section for administartors provide guidance on how to configure SimpleOne in line with the organization structure, business processes, information flows and work procedures in the specific Company, how to avoid or troubleshoot problems Users may face when they use SimpleOne.
A special section in the documentation library provides technical insight for developers into things like table structure, system properties, integration capabilities, API and scripting, and more. Articles in this section are intended to provide help in fine-tuning and automation of SimpleOne.
