Use the following properties to configure the indication records: breach time and recalculation period.
To get a list of available system properties, navigate to System Properties → All Properties.
Note that these system properties will not work for Indications (sys_indication) of the new SLA module in the Simple application. To enable the new module for ITSM entities, set up the following property:
Property name
Type
Default value
Description
itsm.slm.new_indication_enabled
Boolean
false
To enable indications from the Indications (sys_indication) table, set the value to true. When set false, the SLA is used with the indications from the Indications (slm_timepoint_indication) table.
Property name
Type
Default value
Description
slm.calculation.max.actual_elapsed_percentage
Integer
1100
Specify the percentage value for the Astronomical time elapsed in % field, after which the indication stops recalculation.
This value is specified as a percentage and should be greater or equal to 100%.
If no value is specified, then the default value of 1100% is applied.
The duration of the indication pause is not taken into account when recalculating the maximum elapsed percentage value for the specified indication.
slm.calculation.period.after_breach
Integer
7200
Specify the recalculation period for an indication that is already breached.
If no value is specified, then the default value (7200 seconds) is applied. The minimum value is 60 seconds.
Specify the indication recalculation period if there is more than one day left before breach time (this value is specified in the Breach time field of the Indication form).
If no value is specified, then the default value (7200 seconds) is applied. The minimum value is 60 seconds.
slm.calculation.period.before_breach_1_day
Integer
3600
Specify the indication recalculation period if there are from 6 hours to 1 day left before breach time (this value is specified in the Breach time field of the Indication form).
If no value is specified, then the default value (3600 seconds) is applied. The minimum value is 60 seconds.
slm.calculation.period.before_breach_6_hour
Integer
1800
Specify the indication recalculation period if there are from 2 to 6 hours left before breach time (this value is specified in the Breach time field of the Indication form).
If no value is specified, then the default value (1800 seconds) is applied. The minimum value is 60 seconds.
slm.calculation.period.before_breach_2_hour
Integer
600
Specify the indication recalculation period if there are from 30 minutes to 2 hours left before breach time (this value is specified in the Breach time field of the Indicationform).
If no value is specified, then the default value (600 seconds) is applied. The minimum value is 60 seconds.
slm.calculation.period.before_breach_30_minutes
Integer
60
Specify the indication recalculation period in case if there are less than 30 minutes left before breach time (this value is specified in the Breach time field of the Indication form).
If no value is specified, then the default value (60 seconds) is applied. The minimum value is 60 seconds.
