SimpleOne provides several widgets for displaying read-only information on user queries, incidents, problems, requests, and change request forms. One of them is theStatic Task Information SAwidget.
This widget retrieves information from the current task record. By default, the following information is displayed:
State
Date and time of last update
Priority
Creation time
Assignment group
Assigned user
Contact type
Service
Widget appearance
State
Date and time of last update
Fields with available information. You canconfigurethe displayed fields and their layout.
Add the widget to a form
To add theStatic Task Information SAwidget to record forms of a specific table, complete the following steps:
Open the table form.
In the burger menu, select Configure → Form → Layout.
From the Available box, move the Static Task Information SA widget to the Selected box.
Click Save.
Configure the widget fields
The fields displayed in theStatic Task Information SAwidget are organized into rows and columns. The rowscan have different number of columns.Each row, regardless of the number of the columns it has, takes the full width of the widget.If a field has no value, the not set placeholder is displayed in the corresponding column.
To change the displayed fields and their layout, complete the following steps:
In the burger menu of the form where the widget is located, go to Configure → Form → Layout.
In the Selected box, select the widget you need to configure. А window with the Schema option valuesfield appears on the right.
Specify the system names of columns you need to include in the widget in the following format.