Static Task Information SA

SimpleOne provides several widgets for displaying read-only information on user queries, incidents, problems, requests, and change request forms. One of them is the Static Task Information SA widget.

This widget retrieves information from the current task record. By default, the following information is displayed:

• State
• Date and time of last update
• Priority
• Creation time
• Assignment group
• Assigned user
• Contact type
• Service

Widget appearance

1. State
2. Date and time of last update
3. Fields with available information. You can configure the displayed fields and their layout.

Add the widget to a form

To add the Static Task Information SA widget to record forms of a specific table, complete the following steps:

1. Open the table form.
2. In the burger menu, select Configure → Form → Layout.
3. From the Available box, move the Static Task Information SA widget to the Selected box.
4. Click Save.

Configure the widget fields 

The fields displayed in the Static Task Information SA widget are organized into rows and columns. The rows can have the different number of columns. Each row, regardless of the number of the columns it has, takes the full width of the widget. If a field has no value, the not set placeholder is displayed in the corresponding column.

To change the displayed fields and their layout, complete the following steps:

1. In the burger menu of the form where the widget is located, go to Configure → Form → Layout.
2. In the Selected box, select the widget you need to configure. А window with the Schema option values field appears on the right.

3. Specify the system names of columns you need to include in the widget. Format them as shown in the example below.
   

   Schema option values

   [["priority","contact_type","service"],["assignment_group","assigned_user"]]

   These settings result in a widget with three columns in the first row and two columns in the second row.

4. Click Save.