Content Item Class defines the content item purpose (SLA, OLA, UC, Service Description, Known Error, etc.) and application area (external/internal).
Role required: admin.
Create an Item Class following the steps below:
- Navigate to KB Dictionary → Content Item Class.
- Click New and fill in the form.
Click Save or Save and Exit to apply the changes.
Form Description
Field | Mandatory | Description |
|---|---|---|
| Name | Y | The name of the content item class appropriate to its purposes (SLA, OLA, UC, Service Description, Known Error, etc.). |
| Description | Y | Additional information about the content item class. |
| Object Category | Y | Specify the field with one of the following options:
|
Before starting your work with SimpleOne ITSM
Create the following Content Item Classes used for specifying the External specifications:
- SLA
- Service Description
- Request Description
- User Self-Study.
Create the following Content Item Classes used for specifying the Internal specifications:
- Incident Model
- Request Model
- Contacts
- Escalation Rules.
