A priority of the issue can be figured out based on its impact and urgency using a priority matrix.
The impact of an issue indicates the measure of the potential effect on the business user or service or CI. In SimpleOne, the impact can be categorized as:
- Low;
- Medium;
- High;
- Very High.
The urgency of an issue indicates the measure of time until an issue has an impact on the business. In SimpleOne, the urgency can be categorized as:
- Low;
- Medium;
- High.
Based on the priority, issues can be categorized as:
- Low;
- Moderate;
- High;
- Critical.
The priority matrix
Urgency / Impact | Very High | High | Medium | Low |
|---|---|---|---|---|
High | Critical | Critical | High | Moderate |
Medium | Critical | High | Moderate | Low |
Low | Critical | Moderate | Low | Low |
How to extend the priority matrix
Urgency / Impact | Very High | High | Medium | Low | Very Low |
|---|---|---|---|---|---|
| Very High | Critical | Critical | Critical | High | Moderate |
High | Critical | Critical | High | Moderate | Low |
Medium | Critical | High | Moderate | Low | Low |
Low | Critical | Moderate | Low | Low | Low |
