You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 9 Next »

A priority of the issue can be figured out based on its impact and urgency using a priority matrix.

The impact of an issue indicates the measure of the potential effect on the business user or service or CI. In SimpleOne, the impact can be categorized as:

  1. Low;
  2. Medium;
  3. High;
  4. Very High.

The urgency of an issue indicates the measure of time until an issue has an impact on the business. In SimpleOne, the urgency can be categorized as:

  1. Low;
  2. Medium;
  3. High.

Based on the priority, issues can be categorized as:

  1. Low;
  2. Moderate;
  3. High;
  4. Critical.

The priority matrix

Urgency / Impact

Very High

High

Medium

Low

High

Critical

Critical

High

Moderate

Medium

Critical

High

Moderate

Low

Low

Critical

Moderate

Low

Low

How to extend the priority matrix

Urgency / Impact

Very High

High

Medium

Low

Very Low
Very HighCriticalCriticalCriticalHighModerate

High

Critical

Critical

High

Moderate

Low

Medium

Critical

High

Moderate

Low

Low

Low

Critical

Moderate

Low

Low

Low
  • No labels