DOC0000142 - SLA Indication widget

SLA Indication widget visualizes time left till the closest SLA deadline. When the SLA indicators are set, the widgets displays

Widget Appearance

Widget consists of the following elements:

1. Wheel with complete percentage.
2. Time counter.
3. Title of the SLA Indicator.
4. Time till the closest of indicators. >>> при просроченных высвечивается дедлайн просроченных?

Setting up the widget

SLA Indication widget is displayed on the tables extended from the ITSM Task table by default. For displaying data about SLA deadlines, the following configurations should be taken:

Creating indicators

To set up an indicator, perform the following steps:

1. Navigate to Service Level Management → Indicator.
2. Click New and fill in the fields.
3. Click Save or Save and Exit to apply changes.

Adding widget

1. Open the form you want to add a widget to.
2. In the hamburger menu, select Configure → Form → Layout.
3. Move the widget you need from the Available box to the Selected box.
4. Click Save to apply changes.

Configuring widget

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