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Adding a category or subcategory

To add an Incident category or subcategory, please complete the following steps:

  1. Navigate to System Definition → All tables;
  2. In the Name field type 'incident' to filter the tables containing this word;
  3. Click on the table 'incident';
  4. Scroll the page down to the 'Column' tab;
  5. Find the row that contains column name where you want to create a new option, and click on the table name in that row;
  6. Click New and fill in the form:
    1. Hint - brief hint for the category. This field is not mandatory;
    2. Value - the stored category or subcategory name.
    3. Table - the table where the category will be stored. Please select 'Incidents';
    4. Column - the column where the category will be stored. Consider using 'category' for the category or 'subcategory' for the subcategory. This field fills automatically;
    5. Title - the displayed category name.
    6. Order - here you can specify the category position in the choice list.
  7. Click Save.

Deleting a category or subcategory

To delete an Incident category or subcategory, please complete the following steps:

  1. Navigate to the System Definition → All tables;
  2. In the Name field type 'incident' to filter the tables containing this word;
  3. Click on the table 'incident';
  4. Scroll the page down to the 'Column' tab;
  5. Find the row that contains column name where you want to create a new option, and click on the table name in that row;
  6. Find the category or subcategory you want to delete and click on it;
  7. Click the Delete form button at the top of the page to delete the category or subcategory.
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