Configuring Incident Categories

Adding a category or subcategory

To add an Incident category or subcategory, please complete the following steps:

1. Navigate to System Definition → All tables;
2. In the Name field type 'incident' to filter the tables containing this word;
3. Click on the table 'incident';
4. Scroll the page down to the 'Column' tab;
5. Find the row that contains column name where you want to create a new option, and click on the table name in that row;
6. Click New and fill in the form:
   1. Hint - brief hint for the category. This field is not mandatory;
   2. Value - the stored category or subcategory name.
   3. Table - the table where the category will be stored. Please select 'Incidents';
   4. Column - the column where the category will be stored. Consider using 'category' for the category or 'subcategory' for the subcategory. This field fills automatically;
   5. Title - the displayed category name.
   6. Order - here you can specify the category position in the choice list.
7. Click Save.

Deleting a category or subcategory

To delete an Incident category or subcategory, please complete the following steps:

1. Navigate to the System Definition → All tables;
2. In the Name field type 'incident' to filter the tables containing this word;
3. Click on the table 'incident';
4. Scroll the page down to the 'Column' tab;
5. Find the row that contains column name where you want to create a new option, and click on the table name in that row;
6. Find the category or subcategory you want to delete and click on it;
7. Click the Delete form button at the top of the page to delete the category or subcategory.