DOC0000147 - User information widget

SimpleOne provides several comprised widgets for displaying read-only information on inquiries, incidents, problems, requests, and change requests forms. One of them is the Static User Information widget.

This widget retrieves information from the record referenced in the Caller field. By default, the following fields are displayed:

• Business Phone
• Mobile Phone
• Email
• Timezone
• Location
• Department
• Unit
• Work Schedule

Interface

1. User name – click on the user name, and you will be redirected to the relevant record in the Employee table.
2. Job title.
3. Fields with available information.

You can reorder widgets and fields using the Form Layout functionality.

Configuring

To change the set of displayed fields, complete the following steps:

1. Navigate to Portal Structure → Widgets.
2. Open the record named Static User Information.

3. In the Server Script field, find the line 

   Server Script

   const columnNames = [

4. Add or delete column names in lines below.
5. Click Save or Save and Exit to apply changes.

Adding widget to custom ITSM essence

To add the Static User Information widget to a custom ITSM table, extended from the ITSM Task table, perform the following steps:

1. Open the custom table form.
2. In the hamburger menu , select Cofigure → Form → Layout.
3. From the Available box, move the Static User Information widget to the Selected box.
4. Click Save.