Flexible Approvals

To make an approval process more flexible, you can separate the approvers set making their decisions mandatory and non-mandatory.

A mandatory approver can either Approve or Reject the approval task; the non-mandatory approver can either ignore (what is equal to Approve) or Reject a task.

Flexible approvals are configured via User approval workflow activity (the article is to update). 

https://home.simpleone.ru/record/documentation/158339980313802460

https://home.simpleone.ru/record/documentation/158712357912347872

https://home.simpleone.ru/record/documentation/158712356218812411

https://home.simpleone.ru/record/user_story/158151263316335985

https://home.simpleone.ru/record/user_story/158322636412855173

Configuring participants

To configure participants, please specify the approval conditions in the Approval block in your workflow.

For mandatory participants, please fill in the fields below:

1. Employees / Groups / Roles (you can fill in one of these fields)
2. Approval Type - select the way the approval conditions will be set (automatically or manually).
   1. When approved - define the approval logic
   2. Approval Conditions - specify the approval conditions
   3. Rejection Conditions - specify the rejection conditions

Participant properties

To make an approver mandatory in a particular process or task (for example, Change Request authorization), 

Mandatory participant properties

Their reaction is mandatory to authorize a request. Available actions:

1. Approve a request.
2. Reject a request. 

Non-mandatory participant properties

Their reaction is not mandatory for authorization. Available actions:

1. Ignore request.
2. Reject request.

Example of usage

RACI Matrix