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Content Item Class defines the content item purpose (SLA, OLA, UC, Service Description, Known Error, etc.) and application area (external/internal).
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Role required: admin. |
Create an Item Class following the steps below:
- Navigate to KB Dictionary → Content Item Class.
- Click New and fill in the
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Click Save or Save and Exit to apply the changes.
Form Description
Field | Mandatory | Description |
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| Name |
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| Y | The name of the content item class appropriate to its purposes (SLA, OLA, UC, Service Description, Known Error, etc.). | |
| Description | Y | Additional information about the content item class. |
| Object Category | Y | Specify the field with one of the following options:
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Create the following Content Item Classes used for specifying the External specifications:
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Create the following Content Item Classes used for specifying the Internal specifications:
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Content Item Class versions are stored in the VCS Records (sys_vcs_record) table for keeping the access settings. You can implement changes to unrelated instances using the configuration packs. A good practice is to configure content item class records in a developer instance. After the necessary configurations applied, create a configuration pack to transfer the content item class to the main instance. You can create the following Knowledge Base objects in the main instance:
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