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Property list
The following properties provide settings for requestsUse these properties to define the configuration of incidents, requests, incident tasks and request tasks.
To get a list of available system properties, navigate to System Properties → All Properties.
| Property name | Type | Default value | Description | Example | ||
|---|---|---|---|---|---|---|
itsm_request.default.assignment_group | Integer | Not defined | Specify the ID of the user group that is assigned to requests by default. | 157417553315969734 | ||
itsm.itsm_request.days_count_to_solution_accept | Integer | 5 | Specify the number of days after which a completed request is automatically closed if there is no caller feedback during that time. When the request state changes to Completed, a delayed event is created that performs actions described above. The number of days should be greater than 0. | 5 | ||
itsm.itsm_incident.days_count_to_solution_accept | Integer | 5 | Specify the number of days after which a completed incident is automatically closed if there is no caller feedback during that time. When an incident state changes to Completed, a delayed event is created that performs actions described above. The number of days should be greater than 0. | 5 | ||
itsm.change_request.stakeholders | ._group | ._id | Integer | Not defined | Specify the ID of the stakeholders group, whose members receive notifications regarding the change request updates. | 157417569011449935 |
itsm.itsm_incident.schedule_id_to_solution_accept | Integer | 157165229904988595 (24x7) | The ID of the schedule used for calculation of the period until archiving of the incident. | 157165229904988595 | ||
itsm.itsm_request.schedule_id_to_solution_accept | Integer | 157165229904988595 (24x7) | The ID of the schedule used for calculation of the period until archiving of the service request. | 157165229904988595 |
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