What is it for? purpose
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maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships. The process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed.
configuration management will interface with nearly all of your other IT process, including change management, financial management, incident and problem management, and more.
Configuration Management is responsible, according to ITIL, for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed.
- bunch of individual components
- servers, software and middleware, and unique configuration information
- planning and managing (and even being able to report and audit) the relationships and attributes of all of these components, across every service in your infrastructure
- SACM is a combination of two important processes
- Asset management, which addresses the assets you use to deliver IT services
- Configuration management, which tracks the configurations of and relationships between the various components (or configuration items) of your various IT services
- the objectives of SACM are to:
- Ensure that assets under the control of the IT organization are identified, controlled and properly cared for throughout their lifecycle.
- Identify, control, record, report, audit and verify services and other configuration items (CIs), including versions, baselines, constituent components, their attributes and relationships.
- Account for, manage and protect the integrity of CIs through the service lifecycle by working with change management to ensure that only authorized components are used and only authorized changes are made.
- Ensure the integrity of CIs and configurations required to control the services by establishing and maintaining an accurate and complete configuration management system (CMS).
- Maintain accurate configuration information on the historical, planned and current state of services and other CIs.
- Support efficient and effective service management processes by providing accurate configuration information to enable people to make decisions at the right time — for example, to authorize changes and releases, or to resolve incidents and problems.
How does it work in SimpleOne?
What are the SimpleOne CM features?
What are the tools? ...Where - CMDB:
- CI Types;
- CI;
- CI Relationships.
ALso we have Resource Relationship Model. what is it for?
Basicly CI is an IT Service or a custom CI defined with the CI Types created by administrators.
CMDB Structure
a Configuration Management Database (or CMDB), which is a database that stores configuration records. One or more CMDB’s may be part of the overarching CMS.
Configuration records, then, are just records about attributes (like name, location, version number, etc.) and relationships of your CIs. Basically, they are records that describe your CIs.
Configuration Management System is basically just a set of tools (like databases, files, etc.) that are used to gather, update, and analyze data about all of your configuration items and their relationships.
Structure expansion
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