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To identify your CI as an IT Service or as its component, use the CI Type and the record fields. A set of these fields is different for an IT Service and CIs of another type, except for the general description fields.
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Description
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Contains all the necessary information details.
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State
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Select one of the two possible values:
Active;
Inactive.
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Operational State
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Determines an IT Service availability with the following possible statuses:
Available - a proper level of service delivery is provided;
Degradated - a quality of service delivery does not correspond to the engaged requirements;
Unavailable - a CI is entirely unavailable;
Maintenance - a CI is not available due to maintenance activities.
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Service Type
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Primary IT Service
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Service Owner
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Assign a responsible person from the Users list as a Service Owner.
Push the Save button to save the record or the Save and Exit button to save and leave the form.
Related Lists:
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