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It is possible to send notifications about the change request to a custom list of recipients apart from those stated above. To do so, complete the following steps:
- Ensure there is a special group created, or create one. The members of this group will receive the notifications regarding the change request.
- Use the group ID as a value for the system property itsm.change_request.stakeholders._group._id.
| Note |
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Sending notifications to the stakeholders is impossible if, in the Change Authority field on the Change Request form, the Local Authorization option is selected. |
Also, two types of tickets are created for the change request in this case:
- mandatory – for the members of the specified Change Authority,
- non-mandatory – for the members of the group specified in the itsm.change_request.stakeholders._group._id.