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The Self-Service Portal (SSP) provides a simple interface for to IT support. 

By default, it provides access to such actions such as viewing User Profile and Cabinetthe user profile and the cabinet, browsing the Service Catalog, reading the Knowledge Base articles, and working with Incidents incidents (creating Incidentsincidents, commenting, and progress tracking progress).

Portal interface

The Self-Service Portal main page consists of several the following areas:

1. Header 
2. Announcements
3. Search bar
4. Main area

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Header

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This area contains the following elements:

1. Quick link to the Cabinet.
   1. My Tasks tasks – browse the tasks assigned to you.
   2. My CI – browse the assets (services or CIs) that are associated with you.My Tickets – tickets – track the tickets (incidents, inquiries) created by you.
   3. My Approvalsapprovals – browse, approve or reject the tickets that need require your approval.
   4. Assets and equipment – browse the assets (services and configuration items (CIs)) that are associated with you.
2. Knowledge Base – browse the company Knowledge Base to find and read the articles.
3. Service Catalog –  browse browse the company Service Catalog to find the services and items that fit your needs,  and and place an order using the appropriate Service Request form as well.
4. Search bar – enter keywords to find the records you need. This type of search bar appears in the header on any page but the main.
5. Profile icon – contains the following elements:
   1. Profile – open the page with your profile information.
   2. Language – switch the interface language.
   3. Logout – log out from your profile.

Announcements

This area contains the Announcements block , which that broadcasts administration messages about any circumstances or events that take place, like service degradation or emergency work.

In SimpleOne, announcements visually differ depending on the announcement type:

• Recovery – informs that some service recovery activities have been started.
• Completion Recovery – informs that some service recovery activities are over.
• Maintenance – informs about updates, backups, or maintenance.
• Urgent Maintenance – – informs about an unexpected breakdown.
• General Information – shows – shows notifications.

Search bar

Search The search bar allows you to find the necessary records among the Knowledge Base articles, inquiries, incidents, notifications, and tickets.

The search is performed based on keywords and content of tables. A list of matching records is displayed after the search is over.

The search bar moves to appears in the Header header on all pages except the Main Pagemain page.
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Main area

The main area consists of navigation cards leading to various portal actions and sections:

1. My Tasks – browse the tasks assigned to you.
2. Service Catalog – – browse the company Service Catalog to find the services and items that fit your needs,  and and place an order using the appropriate applicable Service Request form as well.
3. Knowledge Base – browse the company Knowledge Base to find and read articles.
4. Ask a question – submit a user query that cannot be definitely be classified as an incident or a service an incident or a service request.
5. Create Incident – report about any inconvenience with the company service or equipment.

Filters

On the portal, My Tasks, My CIThe following tools for record filtering are provided on the My Tasks, My Tickets, and My Approvals pages provide the following tools for filtering records and Assets and equipment pages:

• Keywords search
• Filter by date
• Filter by state (Filter by)

Click the list Image Added icon to set the number of items displayed per page.

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Keyword search

Find records containing specific words or characters using this filter.

1. Click on the filter bar.
2. Enter one or multiple words or characters you need.
3. Press Enter on your keyboard to apply the filter.

Filter by date

Find records created on a specific day or within a specific period of time using this filter.

1. Click on the filter bar to open the datetime date and time picker.

   • Click on the calendar icon Image Modified to  to select a date. 

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   • Click Add an interval to select a period of time within which a record was created: select the Start and End dates of the interval.

   • Click Delete the interval to get back to selecting one date.

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2. Click Apply to apply the filter.

Filter by state

Find records in a specific state using this record.

1. Click on the filter bar.
2. Choose one or more options by selecting the checkboxes at on the left.
3. Click on the operation area to apply the filter.

To unselect the options:

• Click on the filter bar and clear the checkbox you need.

• Click the cross icon Image Removed at Image Added to the right of the option. 

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