Page History

This widget is to visualize the comments added against the record and visualize the changes in the values of the fields specified.

The comments widget consists of the following parts: 

1. Input fields (Additional Comments and Work Notes). These fields are of the Journal Input type described in the Column Types article. The difference between them is:
   1. The Additional Comments field is for communication with the caller. It may be, for example, progress updates or clarifying questions. These comments are visible for the caller in his profile on the Portals.
   2. The Work Notes field is for internal communications of the task fulfillers (agents). These comments may be technical and can contain information that should not be shared with the caller.
2. Activity stream whose essence is to ticket activities logging. It contains the following information:
   1. Which field was changed
   2. The user who did the change
   3. Old field value
   4. New field value. 

The example of the activity stream is on the screenshot below.

Image Added

Setting up an activity widget

To configure an activity widget on a form, please complete the steps below:

1. Add a formatter configuring the widget view on a form. For information about how to create a new formatter if needed, please refer to the Formatters article.
2. Add the Activities (filtered) field to the form using the Form Layout functionality.
3. If you need to display more information in Activity Stream widget (not only Comments and Work Notes, but field changes too), turn on the is_audit attribute on a table for which you are using the widget. To do this, perform the following steps:
   1. Navigate to System Settings → All Tables.
   2. Find the table you are working on (for example, Incident) and click on it.
   3. Scroll down to the Controls tab and select the Is Audit checkbox.
   4. Click Save or Save and Exit to apply changes.