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It is filled with the Registered state value by default.
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A user responsible for performing this Problem Task.
Click the magnifier icon, and select a User record from the list in a window appeared.
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Click the magnifier icon, and select a Group record from the list in a window appeared.
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Related Information Tabs
Scroll down the Problem Task page to get to the related information area with the tabs below.
Notes:
- Additional Comments - comment and add clarifying information
- Work Notes - make important notes related to work on the problem task.
Schedule:
- Planned Start Date - plan a start date of working on the Problem Task
- Planned End Date - plan an end date of working on the Problem Task
- Actual Start Date - specifies the actual start date of working on the Problem Task
- Actual End Date - specifies the actual end date of working on the Problem Task.
Closure Information:
- Closure Notes - make notes about closing the issue.
Related Links
The area contains links related to a particular Problem task. For example, the Time Spent links to the Time Card specifying the time the user spent on this Problem Task.
Related Lists
The area keeps the users' Time Cards. To add a new record, click New, then fill in the Time Card form, and click Save to apply the changes.
Create a Change Request
If resolving a problem requires to make a change in your system, create a Change Request managed with the Change Control Practice.
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Solved by Changes
When investigating the issue, in case of detection change requests that can solve the problem, register these relationships with the following features:
- Open the Problem record form and enter the Related Records tab on the Related Information area.
- Click the magnifier button next to the Solved by Changes field; the change requests list will appear.
- Select desired change requests from the list. You can choose more than item.
- On the problem form, click the Save or Save and Exit to apply changes.
Caused by Changes
When investigating the issue, in case of detection change requests that caused the problem, register these relationships with the following features:
- Open the Problem record form and enter the Related Records tab on the Related Information area.
- Click the magnifier button next to the Caused by Changes field; the change requests list will appear.
- Select desired change requests from the list. You can choose more than item.
- Click the Save or Save and Exit button to apply changes.
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