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A CI Relationship relationship describes a connection between two Configuration Items configuration items by determining the attributes of this their relationship.

CI Relationships are represented with single-directional and bi-directional arrows connecting the CIs on the Service Dependency Map. To open the Dependency Map dependency map view, push the button click  next to the Source CI or the Recipient CI field.

CI Relationship direction

You can determine an impact direction of

CI

relationships when

specifying Source CI and

Recipient

CI. According to the established relationship, if any of the source CIs degrades or becomes unavailable, the recipient CI is

affected

.

Add a new CI relationship

To establish a new CI Relationship, complete the following steps:

1. Navigate to the CMDB → CI Relationships.
2. Click New and fill in the form.
3. Click Save or Save and Exit to apply changes.

CI Relationship form fields

If both source and recipient CIs have this kind of impact on each other, set the Bilateral Relation checkbox active. 

Operational State Transfer Type

Depending on a Source CI impact the Operational State transfer type of a CI Relationship has two values - Conditional and Unconditional.

• Unconditional - within this kind of relationship, degradation or unavailability of the Source CI makes the Recipient CI unavailable under any conditions, regardless of the other circumstances. In this case, the Relationship Weight is equal to 1.
• Conditional - within such a relationship, the operational state of the Recipient CI is transferred by a few Source CIs with Relationship weights of the same values, in total equal to 1. If the number of the CI Relationships changes, so do their weights.

In the case of the Source CI unavailability, the CI Relationship carries 0 value with the Weight on Change field. If Source CI becomes degraded, the Relationship transfers a half weight. Thus, the weight of a  conditional Relationship or the sum weight of unconditional Relationships provides the operational state of a Recipient CI with the following value:

• 0 - makes a Recipient CI unavailable
• 1 - maintains CI availability
• from 0 to 1 - makes CI degraded.

Add a new CI Relationship

To establish a new CI Relationship, go to the CMDB → CI Relationships menu, and push the New button. Then fill in the form:

As a result, a new CI Relationship record is created.To save a created CI Relationship record, push the Save or the Save and Exit button. 

Service Dependency Map

A Service Dependency Map is a Service Model service model represented by a hierarchical structure of the CIs with an IT Service on at the top and their current operational states as coloured colored marks. 

All CIs are arranged by hierarchical levels that are determined by CI Types. Creating a new CI Type results in adding the next lower level of this model.

CIs are presented as model elements with colourcolor-coded frames depending on their current Operational State values.

The following table shows the accordance between colours colors and states:

The Service Dependency Map visualizes CI Relationships with simple-directional or bi-directional arrows depending on an impact direction.Push the

There are two ways to open Service Dependency Map button :

• Click Image Modified next to the Source CI or the Recipient CI field

• on the CI Relationship form to see the hierarchical place of your CI on the

• service dependency map.
• Navigate to CMDB → Service Model and in the URL https://instance.example.com/visual/dependency?sys_id=XXXXXXXXXXXXXXXXX&essence=sys_cmdb_ci&script=CI, substitute the X's with the CI ID.

Creating CI Relationship

To

Create a CI Relationship

You can add a new CI Relationship from the Dependency Map view. , please follow the steps below:

1. Right-click on the desired CI and choose

1. the Create Relationship option in the

1. context menu.
2. Select one of the possible values:
   • Incoming - to create an incoming connection to your CI
   • Outgoing - to create an outgoing connection from your CI.

2. Fill in the form of a new CI Relationship

2. Click Save or Save and Exit

1. to apply changes.

Image Added

Changing CI Operational State

You can change the CI Relationship State right from the Dependency the Dependency Map view. , complete the steps below:

1. Right-click on the desired CI and select Change Operational State option in the

1. context menu
2. Choose one of the possible CI

1. operational state values:
   • Available

1. • - a CI with this state value is marked with the green frame on the map view
   • Degraded - marks CI with yellow frame
   • Unavailable - marks CI with red frame
   • Maintenance - also marks CI with red frame, as CI is not available while in maintenance state.

Image Added

The following toast message will appear: The operational status of the configuration item {name} is changed.

To extend your SimpleOne create a new CMDB structure, use refer to the Create a CMDB Expansion featuresstructure article.