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Role required: service_catalogue_manager. If this role permissions are insufficient, then elevate them to the admin role. |
Create Services and define them with descriptions, SLAs, and other service specifications stored in the Knowledge Base.
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Just follow the steps below:
- Navigate to the Service Portfolio → Service Pipeline or CMDB → Services menu.
- Click New
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- and fill in the
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- fields
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To make your service visible to end-users, set its State to Active:
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- .
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- Click Save or Save and Exit to apply
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- changes.
The service is now available in ServicePortfolio → Service Catalogue.
Form Description
Field | Mandatory | Description |
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Number | Y | Automatically assigned to a service. |
Name |
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| Y | A service name. |
Service Type | Y |
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Describe the type of a delivered service. Select one of the following values in a drop-down list to fill in the field:
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| Master Service | N | Assign a Master Service choosing it from the list of the service |
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items with the IT service type value |
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State
. The Master Service is the highest item in the service hierarchy. | ||
Service Specification | N | Define internal and external articles described in the Knowledge Base, e.g., SLA records, Service Descriptions, and other articles related to the IT service. |
| Location | N | Define the service location selecting it from the Location list. |
| Description | N | Specify all the necessary information details. |
Owned by | Y | Assign a responsible person from the Users list as a service owner. |
State | Y | This field is populated automatically. There are |
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three possible values:
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Active;
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Operational State | Y | Determines an IT service availability with the following possible statuses:
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Business Criticality | Y | Specifies an IT service cruciality to a business with one of two values:
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Service Specification
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Owned by
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Assign a responsible person from the Users list as a service owner.
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Updated at
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Shows the date and time of the last change.
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Related Lists:
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Set a Service to Active State Anchor active_service active_service
| active_service | |
| active_service |
To make a service visible to the end-users, set its state to Active:
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Role required: service_catalogue_manager. |
- Navigate to the Service Portfolio → Service Pipeline menu.
- Enter the service form.
- Select the Active option in the State field.
- Specify a Service Description and an SLA Content Item Classes in the Service Specification field if they have not been specified yet.
- Click Save.
The service is now available in the Service Portfolio → Service Catalog menu.
Set a Service to Inactive State
To make your service invisible to end-users, set its state to Inactive:
- Navigate to the Service Portfolio → Service Catalog menu.
- Open the service record.
- Select the Inactive option in the State field.
- Click Save.
The service is now inactive and can't be seen by the end-users. It is available in the Service Portfolio → Service Pipeline menu.
| Info |
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| To view the list of all the services, go to CMDB → Services. |
| Table of Contents | ||
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