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A new user-friendly documentation site is available for use. Bookmark it and stay tuned for updates. |
SimpleOne is a platform for service business process automation in line with the Enterprise Service Management (ESM) concept and the single record system principle. The following products based on the SimpleOne platform are currently available:
Service Management (ITSM)
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The SimpleOne Service Management solution, also known as ITSM, provides means of routine process automation aimed at delivering services in the most efficient way. The ITSM solution enables you to operate entities like user queries, incidents, change requests, service requests, knowledge items, and other. The workflows implemented by SimpleOne help the involved personnel to line up and improve services, business processes, knowledge bases, and manage them efficiently. |
Platform
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The SimpleOne platform provides a foundation for building all the SimpleOne applications. It handles the ways in which the application data is stored, organized, accessed, processed, and can be presented to end users. It also allows for system configuration and fine-tuning, as well as automation and extension of the functionality available to the application users. In other words, the platform is where the uniform environment is built to be shared by all the user-facing SimpleOne applications. The Simple application is shipped with an out-of-the-box system that enables interaction between the platform and the technical specialists who maintain SimpleOne. |
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