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To identify your CI as an IT Service or as its component, use the CI Type and the record fields. A set of these fields is different for an IT Service and CIs of another type, except for the general description fields.
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Description
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Contains all the necessary information details.
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State
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Select one of the two possible values:
Active;
Inactive.
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Operational State
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Determines an IT Service availability with the following possible statuses:
Available - a proper level of service delivery is provided;
Degradated - a quality of service delivery does not correspond to the engaged requirements;
Unavailable - a CI is entirely unavailable;
Maintenance - a CI is not available due to maintenance activities.
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IT Service Attributes
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Service Type
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Primary IT Service
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Business Criticality
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Specifies an IT Service cruciality to a business with one of two values:
High - has a significant impact on business;
Low - has a little effect on business.
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Custom CI Attributes
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Serial Number
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Enter a serial number of your CI device.
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Primary IT Service
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Specify an IT Service to be delivered, selecting it from the list of the CI Items with an IT Service type value.
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Serial Number
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Enter a serial number of your configuration component if necessary.
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IP Adress
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Enter the IP number of your configuration device if it has one.
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DNS
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Enter the DNS address of your CI if necessary.
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Location
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Define the CI location selecting it from the Location list.
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Push the Save button to save the record or the Save and Exit button to save and leave the form.
Related Lists:
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