Versions Compared
Key
- This line was added.
- This line was removed.
- Formatting was changed.
Create Services and define them with descriptions, SLAs, and other service specifications stored in the Knowledge Base.
Just
...
follow the steps below:
- Navigate to the Service Portfolio → Service Pipeline or CMDB → Services menu.
- Click New
...
- and fill in the
...
- fields
...
To make your service visible to end-users, set its State to Active:
...
- .
- Click Save or Save and Exit to apply
...
- changes
...
- .
Form Description
Field | Mandatory | Description |
|---|---|---|
Number | Y | Automatically assigned to a service. |
Name | Y | A service name |
...
. |
...
Service Type |
...
Service Type
| Y | Describe the |
...
type of a delivered service. Select one of the following values in a drop-down list to fill in the field:
|
...
|
...
|
...
|
...
|
...
|
...
|
...
| ||
| Master Service | N | Assign a Master Service choosing it from the list of the service |
...
items with the IT service type value. |
...
The Master Service is the highest item in the service hierarchy. | ||
Service Specification | N | Define internal and external articles described in the Knowledge Base, e.g., SLA records, Service Descriptions, and other articles related to the IT service. |
| Location | N | Define the service location selecting it from the Location list. |
| Description | N | Specify all the necessary information details. |
Owned by | Y | Assign a responsible person from the Users list as a service owner. |
State |
...
| Y | This field is populated automatically. There are three possible values: |
...
Active;
...
| ||||
Operational State | Y | Determines an IT service availability with the following possible statuses:
|
...
|
...
|
...
|
...
|
...
|
...
| ||
Business Criticality | Y | Specifies an IT service cruciality to a business with one of two values:
|
...
|
...
|
...
|
...
Service Specification
...
Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT service.
...
Description
...
Contains all the necessary information details.
Related Lists:
...
Set a Service to Active State Anchor active_service active_service
| active_service | |
| active_service |
To make a service visible to the end-users, set its state to Active:
| Tip |
|---|
Role required: service_catalogue_manager. |
- Navigate to the Service Portfolio → Service Pipeline menu.
- Enter the service form.
- Select the Active option in the State field.
- Specify a Service Description and an SLA Content Item Classes in the Service Specification field if they have not been specified yet.
- Click Save.
The service is now available in the Service Portfolio → Service Catalog menu.
Set a Service to Inactive State
To make your service invisible to end-users, set its state to Inactive:
- Navigate to the Service Portfolio → Service Catalog menu.
- Open the service record.
- Select the Inactive option in the State field.
- Click Save.
The service is now inactive and can't be seen by the end-users. It is available in the Service Portfolio → Service Pipeline menu.
| Info |
|---|
| To view the list of all the services, go to CMDB → Services. |
| Table of Contents | ||
|---|---|---|
|
...