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In SimpleOne, each service documentation has a set of a specification which, in turn, are divided into external and internal ones. The Knowledge Base contains these service specifications as Content Items.

General Guide

To create a Content Item, follow the steps below:

1. Navigate to Knowledge Base → Content Items.
2. Click New and fill in the fields.
3. Click Save or Save and Exit to

1. apply changes.

Create a Service Description

This is a service description, informative, and related to the company infrastructure.

To create a Service Description, follow the steps below:

1. Navigate to Knowledge Base → Content Items.
2. Click New to open the form.
3. Fill in the form and specify the following fields:
   1. Content DB – select the Service Catalog option.
   2. Content Type – select the Article option.
   3. Content Item Class – select the Service Description option.
4. Click Save or Save and Exit to apply changes.

Create a Service SLA

This specification is for SLM-relevant parts related to this service (indicators, etc.). It describes various aspects of service quality, like maximum requests handling time, and others.

1. Navigate to Knowledge Base → Content Items.
2. Click New to open the form.
3. Fill in the form and specify the following fields:
   1. Content DB – select the Service Catalog option.
   2. Content Type – select the Article option.
   3. Content Item Class – select the SLA, OLA, or UC option.
4. Click Save or Save and Exit to apply changes.

Publish a Content Item

You can publish Content Items to make them available for various purposes.

To publish it, follow the steps below:

1. Enter the Content Item record you need.
2. Select Published in the State field.
3. Click Save or Save and Exit to apply changes.

Form Description