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The records of tables extended from the Task table provide an efficient way of handling tasks, tracking the process through states and recording information via the Activity Feed.

In SimpleOne, the Task table is one of the basic tables of the system.This table is not used on its own. The table provides a set of columns as a basis for child tables, i.e., tables extended from the Task table. The extended child tables inherit the fields and adjust them to the business needs specific processes using column override.

Info

SimpleOne provides the following set of child tables:

  • ITSM Tasks (itsm_task)
  • Incident (itsm_incident)
  • Inquiries (itsm_inquiry)
  • Requests (itsm_request)
  • Problems (itsm_problem)

    • Usually, the Task table is not used on its own: tasks are created in its child tables.

    The scheme below illustrates the structure of ITSM table extensions:

    Image Added

    Panel

    To learn how to create a task record, see the following articles:


    Note

    Changes applied to the Task table will affect its child tables. Make sure that the changes do not cause malfunction in the child tables. Use column override to modify the parent and child tables.

    Records in the child tables of the Task table can be created in the following ways:

    The out-of-the-box Task table has the following fields:

    Change Requests (itsm_change_request).

    Task table fields

    Field

    		Column TypeDescription

    Number

    		StringTask number. This field should have the TSKXXXXXXX format. It is filled in automatically.
    CallerReferenceThe originator of the task.
    CompanyReferenceThe company to which the task is related.
    ServiceReferenceThe service to which the task is related.
    Assignment GroupReferenceResponsible group to work on the task.
    Assigned UserReferenceResponsible person to work on
    the task.SubjectBrief description of the task.DescriptionDetailed description of
    the task.
    State

    This field displays the work state and progress. Available options:

    • Draft
    • Registered
    • Open
    • In Progress
    • Ready for deploy
    • Ready for Test
    • Closed Incomplete
    • Closed Complete
    Canceled
    • Cancelled.
    Tip

    You can configure the transitions between states using the State Flow Designer.


    ImpactChoice

    The measure of effect caused by the issue impacts the business processes. Available options:

    1. Low
    2. Medium
    3. High
    4. Very High.
    Urgency
    The measure of
    Choice

    Measure time until the issue impacts the business. Available options:

    1. Low
    2. Medium
    3. High
    4. Very High.
    PriorityChoice

    The importance of the task. Available options:

    1. Low
    2. Moderate
    3. High
    4. Critical.


    Tip

    You can configure the Priority Matrix for the system to populate this field automatically, based on the Impact and Urgency field values.


    Opened byReference
    The user who initiated
    User who initiated the task.
    SubjectTextBrief description of the task.
    DescriptionTextDetailed description of the task.
    Additional CommentsJournal Input

    Comment with

    the

    additional information

    to a problem

    about the task. Additional comments have the

    violet

    purple marking.

    Info

    Additional comments are visible to the requestor on the portal view of the record. When a comment is added, the involved users (caller, assigned group/assigned user) receive a notification.

    Image Modified

    Work NotesJournal Input

    Notes with

    the

    information

    on

    about working on the

    problem

    issue. Work

    Notes

    notes have the black marking.

    Info

    Work notes are only available for the responsible users in the agent interface. When a work note is added, the responsible users receive a notification.

    Image Modified

    ActiveTrue/FalseSelect this checkbox to make the record active or inactive.
    ApprovalChoice

    Approval state. Available options:

    • Not Requested
    • Requested
    • Approved
    • Denied
    Attention RequiredTrue/FalseThis checkbox defines whether to notify the line manager of the assigned group/assigned user.
    CommentsTextA text field for storing comments regarding the task.
    ContactListContact person from the user list. 
    Due dateDate/TimeDate and time by which the task should be completed.
    Followers ListListUser list who follow the task for tracking updates.
    ScreenshotImageAttached file.
    Short DescriptionStringBrief description of the task.
    SLA DueDate/TimeDate and time by which the service level agreement should be reached.
    Wf Executing ActivityReferenceWorkflow activity, which initiated the creation of the task record. This field is populated automatically if the workflow inserts the current record.


    Info

    Some fields above are not displayed on the record form of a newly created table by default. To configure the form, use the form layout settings.

    See the Column Types article to learn more.

    You can create other tables extended from the Task table to meet your business needs. See  See the following articles to configure your own table extended from Task.

    Creating a Column Overriding

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