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  1. Structure your complex agreement first. You need to understand the agreements' subordinate structure.
  2. Navigate to Service Level Management → Agreement and create records for all the necessary agreements.
  3. When creating a record for the main SLA or OLA, select the Contains OLA/UC checkbox and add the subordinate OLA and UC agreements in the OLA/UC tab.

Суть далее такова: у головного SLA есть свой временной норматив. У включенных в него OLA и UC есть также свои временные нормативы. И общая сумма их временных нормативов не должна превышать норматив головного SLA

The sum of time standards of child records exceeds the total standard value!