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Number

Automatically assigned to a service.

Name

A name of a service.

CI Type

Service Type

Describes a type of a delivered service.

Select one of the following values in a drop-down list to fill in the field:

• Business - IT service is provided on a business level;

• Operational - one of the company's departments delivers an IT service;

• Underpinning - an IT service is provided by the third party;

• Request - IT service is delivered on request.

Service Owner

Assign a responsible person from the Users list as a service owner.

State

Select one of the two three possible values:

• New;

• Active;

• Inactive.

Operational State

Determines an IT service availability with the following possible statuses:

• Available - a proper level of service delivery is provided;

• Degradated Degraded - the quality of service delivery does not correspond to the engaged requirements;

• Unavailable - service is entirely unavailable;

• Maintenance - service is not available due to maintenance activities.

Business Criticality

Specifies an IT service cruciality to a business with one of two values:

• High - has a significant impact on business;

• Low - has a little effect on business.

Service Specification

Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT service. 

Description

Contains all the necessary information details.