Content Item Class defines the content item purpose (SLA, OLA, UC, Service Description, Known Error, etc.) and application area (external/internal).
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Role required: admin. |
Create an Item Class following the steps below:
- Navigate to KB Dictionary → Content Item Class.
- Click New and fill in the form.
Click Save or Save and Exit to apply the changes.
Form Description
Field | Description |
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| Name | A name of the content item class appropriate to its purposes (SLA, OLA, UC, Service Description, Known Error, etc.). |
| Content Category | Specify the field with one of the following options:
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| Description | An additional information about content item class. |
| Info | ||
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Create the following Content Item Classes used for specifying the External specifications:
Create the following Content Item Classes used for specifying the Internal specifications:
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