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To create a Serviceservice, follow the steps below:

  1. Navigate to the Service Portfolio → Service Pipeline menu.
  2. Click New to open the form.
  3. Fill in the form fields.
  4. Click Save or Save and Exit to apply the changes.

Set a Service to Active state

To make your Service service visible to end-users, set its State to Active:

  1. Navigate to the Service Portfolio → Service Pipeline menu.
  2. Enter the service form.
  3. Select the Active option in the State field.
  4. Click Save or Save and Exit to apply the changes.

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Field

Description

Number

Automatically assigned to a service.

Name

A name of a service.

CI Type

Select the IT Service value from the list specifying your record as an IT service.  

Service Type

Describes a type of a delivered service.

Select one of the following values in a drop-down list to fill in the field:

  • Business - an IT service is provided on a business level;

  • Operational - one of the company's departments delivers an IT service;

  • Underpinning - an IT service is provided by the third party;

  • Request - IT service is delivered on request.

Master ServiceAssign a Master Service choosing it from the list of the service Items with the IT service type value.

Service Owner

Assign a responsible person from the Users list as a service owner.

State

Select one of the two possible values:

  • Active;

  • Inactive.

Operational State

Determines an IT service availability with the following possible statuses:

  • Available - a proper level of service delivery is provided;

  • Degradated - a the quality of service delivery does not correspond to the engaged requirements;

  • Unavailable - a service is entirely unavailable;

  • Maintenance - a service is not available due to maintenance activities.

Business Criticality

Specifies an IT service cruciality to a business with one of two values:

  • High - has a significant impact on business;

  • Low - has a little effect on business.

Service Specification

Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT service. 

Information SystemTo mark a service as an Information System, set this checkbox to active.

Description

Contains all the necessary information details.

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