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All services are usually stored in the core repository named Service Portfolio, which is divided in into two parts:
Service Pipeline - This part of the repository contains services that are new or inactive. They may be just proposed , or under development or construction.
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In SimpleOne, services are used in each practice, not only in the Incident Management practice, for example; they are also used in Change Control practice, Request Fulfillment practice, so every ITSM/ESM object is clearly linked with a Service. In fact, service is a core element of the ITSM/ESM Solution.
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