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Set a Service to Active state
To make your service available Service visible to end-users, set its State to Active:
- Navigate to Service Portfolio → Service Pipeline menu.
- Enter the service form.
- Select the Active option in the State field.
- Click Save or Save and Exit to apply the changes.
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Field | Description | ||
|---|---|---|---|
Number | Automatically assigned to a recordservice. | ||
Name | A name of a Configuration Itemservice. | ||
CI Type | Select a type the IT Service value from the list specifying your record as an IT Service or other custom CI. | ||
Description | Contains all the necessary information details. | ||
State | Select one of the two possible values:
| ||
Operational State | Determines an IT Service availability with the following possible statuses:
| ||
| service. | |||
Service Service Type | Describes a type of a delivered Serviceservice. Select one of the following values in a drop-down list to fill in the field:
| ||
| Master Service | Assign a Master Service choosing it from the list of the CI service Items with the IT Service service type value. | ||
Primary IT Service | Specifies a primary IT Service if necessary. | Owner | Assign a responsible person from the Users list as a service owner. |
State | Select one of the two possible values:
| ||
Operational State | Determines an IT service availability with the following possible statuses:
| Service Specification | Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT Service. |
Business Criticality | Specifies an IT | Service service cruciality to a business with one of two values:
| |
Service Specification | Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT service. | ||
| Information System | To mark a service as an Information System, set this checkbox to active. | ||
Description | Contains all the necessary information details OwnerAssign a responsible person from the Users list as a Service Owner. |
Related Lists:
- ITSM Event - a list of ITSM Events related to this service;
- Incident - a list of Incidents that are related to the service;
- Problem - all the related Problems;
- Change Request - all the related Change Requests;
- Request - all the Requests related to a current service;
- Approval - all the related Approvals;
- Related CI - a list of CIs which have this service as a Primary IT Service;
- Child Service - all the Services whose Master Service is this service;
- Incoming CMDB Relationship - all the relationships with the service as a Recipient;
- Outgoing CMDB Relationship - all the relationships with this service as a Source;
- Internal Service Specification - all the internal Service Specifications bound to the service;
- External Service Specification - all the external ones bound to this service.