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In SimpleOne, services are used in each practice, not only in the Incident Management practice, for example; they are also used in Change Control practice, Request Fulfillment practice, so every ITSM/ESM object is clearly linked with a Service. In fact, service is a core element of the ITSM/ESM Solution.
One of their purposes is requests classifying; also, services are used in the Knowledge Management practice to classify the articles in the Knowledge Base.
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