To create a Content Item, follow the steps below:
- Navigate to Knowledge Base → Content Items.
- Click New to open the form.
- Fill in the form.
- Click Save or Save and Exit to apply changes.
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Before creating the KB content items, make sure you have configured the Knowledge Base Dictionary. |
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Role required: admin. |
Create a Service Description
This is a service description, informative and related to the company infrastructure.
Use the KB Dictionary featuresfor storaging features for storaging your service descriptions and SLA documentation following the steps below:
- Create a Content DB (ex. IT Service Catalog).
- Create a Content Category (ex. Article).
- Create a Content Item Class (ex. Service Description, SLA, OLA, UC, and etc.).
Create a Service SLA
This specification is for SLM-relevant parts related to this service (indicators, etc.). It describes various aspects of service quality, like maximum requests handling time, and others.
Form Description
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