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Content Item Class - create the classes that define the Class define the content item purpose and application area (external/internal).

...

  1. Navigate to KB Dictionary → Content Item Class.
  2. Click New and fill in the form.
  3. Click Save or Save and Exit to apply the changes.

Form Description

Field

Description

NameA name of the content item class appropriate to its purposes.
DescriptionAn additional information about content item class.
Content Category

Specify the ... sleecting one of the following options:

  • External - available for service consumers;
  • Internal - available only for internal use.