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- Navigate to Service Portfolio → Service Pipeline menu.
- Click New to open the Service form.
- Fill in the form fields.
- Click Save or Save and Exit to apply the changes.
Form Description
Field | Description |
|---|---|
Number | Automatically assigned to a record. |
Name | A name of a Configuration Item. |
CI Type | Select a type value from the list specifying your record as an IT Service or other custom CI. |
Description | Contains all the necessary information details. |
State | Select one of the two possible values:
|
Operational State | Determines an IT Service availability with the following possible statuses:
|
IT Service Attributes | |
Service Type | Describes a type of a delivered Service. Select one of the following values in a drop-down list to fill in the field:
|
| Master Service | Assign a Master Service choosing it from the list of the CI Items with the IT Service type value. |
Primary IT Service | Specifies a primary IT Service if necessary. |
Service Specification | Defines internal and external articles described in the Knowledge Base, e.g., SLA records, Service Description, and other articles related to the IT Service. |
Business Criticality | Specifies an IT Service cruciality to a business with one of two values: |
|
| |
Service Owner | Assign a responsible person from the Users list as a Service Owner. |
Custom CI Attributes | |
|---|---|
Serial Number | Enter a serial number of your CI device. |
Primary IT Service | Specify an IT Service to be delivered, selecting it from the list of the CI Items with an IT Service type value. |
Serial Number | Enter a serial number of your configuration component if necessary. |
IP Adress | Enter the IP number of your configuration device if it has one. |
DNS | Enter the DNS address of your CI if necessary. |
Location | Define the CI location selecting it from the Location list. |
| Owned By | Assign a responsible person from the Users list. |
Push the Save button to save the record or the Save and Exit button to save and leave the form.
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