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In SimpleOne, once a task requiring authorization is raisedsubmitted, then it goes transitions to the authorization stage. For this, approval tickets should be sent to all persons responsible for the approval. In such a ticket, every recipient is proposed to approve or reject a request.
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| Field | Description |
|---|---|
| Approver | Reference to the user responsible for approving the related record. |
| Item | Reference to the item that was processed by the approval rule and approved or rejected. |
| State | Approval state. Available choice options:
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| Subject | Approve subject (copied from the Item subject). |
| Description | A text field for storing description regarding the approval. |
| Comments | A text field for storing comments regarding the approval. |
| Approval rule | Reference to the approval rule that was run for this approve. |
| Approval set | Approval tickets set number (if there were sent more than one sets of tickets for one record), |
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| Field | Description |
|---|---|
| Target | Specify a table which will be processed by this approval rule (for example, Incident). |
| Approve condition | Create a condition to meet before sending approve tickets. Use the Condition Builder to build a filter that fits your needs. You can create complex AND and OR filters, more than one in one approve condition. |
| Approver | A choice field specifying a category of users responsible for the request approving. Available choice options:
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| Users | If the Users option was selected in the Approver field, then choose one or more users responsible for the approval process in this dictionary field. |
| Script | If the Script option was selected in the Approver field, then enter the script extending your approval condition. You can use SimpleOne server-side API there. |
| Group | If the Group option was selected in the Approver field, then choose the group responsible for the approval process in this dictionary field. All the group members will have approval tickets to process. |
| Approval abortion rule | In this field, you can specify the condition of the approval request reject. Available choice options:
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| Count | Specify a limit of the rejected tickets for the approval request reject. |
Approval status
Generally, the approval status of any issue may be either Rejected or Approved; other states may depend on issue types and their state models.
For example, Change Request will have the Authorization state on the approval stage. If the request is approved, then it will pass to the Scheduled state; otherwise, it will return to Registered.
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