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A created Known Error automatically specifies the Known Error field with its number on the Related Records tab of the problem form. (?)
Known Error form description
Field | Description |
|---|---|
| Number | Automatically filled with the unique identificator of the KEXXXXXXX format. |
| Name | Enter the Known Error name. |
| Service | Select a Service from the list. Automatically filled when creating a KE from the particular problem. |
| Content DB | Defines a content type of the Knowledge Database. Automatically filled with the KEDB value. |
| Content Category | Automatically filled with the Known Error value. |
| Content Item Class | Automatically filled with the Known Error value. |
| Workaround | Describe a workaround to the existing and impossible to resolving problem. |
| State | Specify the Known Error current state selecting one of the possible values:
|
| Problem | Automatically filled with the problem number and subject when creating a KE from the particular Problem. |
| Incidents | Assign related Incidents to a new Known Error. Automatically filled wih the Incident records when creating a KE from the particular Problem. |
| Created by | Automatically filled with the User who has created this Known Error record. |
| Updated by | Automatically filled with the User who has updated this Known Error record. |
| Description | |
| Metainfo | Type here an additional information |
Add an existing Known Error
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