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The View Form Urgency Field Editor widget is a portal widget that provides information about the current ticket Urgency and a mechanism for editing theUrgency field of the tickets on the portal.
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The urgency can only be changed if the ticket state is not Completed or Closed. |
The adminisrator can select if phone number and warning should be visible, and change translations of the the widget.
This widget is related to the urgency column of the itsm_incident and itsm_request tables. It is also available for the tables extended from itsm_incident and itsm_request tables.
Widget appearance
- Tooltip that explains the funcionality of Urgency to the user.
- Current ticket urgency.
- The button that allows users to change the ticket urgency.
The Change button opens selection of the ticket urgency:
If the urgency is set to Very High, the users see additional warning message:
The phone number is defined by the value of the system property itsm.notification.contact.phone.
Add widget to a portal page
To add the widget to a portal page, complete the following steps:
- Navigate to Portal structure → Pages. Find the required page, open the task container to which you need to add the widget, open the required row and column from the related lists.
- Click New in the Widget Instances related list.
- Select the "View Form Urgency Field Editor" in the Widget field.
- Configure Schema option values. Enter the widget options in JSON.
- Specify Order, select Active and Public checkboxes if necessary.
- Click Save to apply the changes.
Schema option values of View Form Urgency Field Editor widget
Option | Description | Possible values |
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phone | Select if the phone number should be displayed when the urgency is set to Very High. | true, false |
isShowWarning | Select if the warning should be displayed when the urgency is set to Very High. | true, false |
sourceMessage | Specify the source message displayed in the warning before the phone number. | "Custom warning message for urgency widget" if you want to change translation, "Сontact us in any available way to confirm the information" if you want to use the default message. |
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{"phone": "true", "isShowWarning": "true", "sourceMessage": "Custom warning message for urgency widget"} |
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