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Property list
The following properties provide settings for requests.
To get a list of available system properties, please navigate to System Properties → All Properties.
| Property name | Type | Default value | Description | Example |
|---|---|---|---|---|
itsm_request.default.assignment_group | Integer | Not defined | ID of the user group to use as a default one for requests assigning. | |
itsm.itsm_incident.days_count_to_solution_accept | Integer | 5 | Within this property, a days count is set, after which the completed incident is automatically closed if the user not evaluate the works by himself. When an incident state changes to Completed, a postponed event is created performing actions described above. Days count should be greater than 0. | 5 |
itsm.itsm_request.days_count_to_solution_accept | Integer | 5 | Within this property, a days count is set, after which the completed request is automatically closed if there are no feedback from the caller during this time. When the request state changes to Completed, a postponed event is created performing actions described above. The number of days should be greater than 0. | 5 |
itsm.change_stakeholders.group.id | Integer | Not defined | Use the created stakeholders group ID as a value of this property, so the members of the group receive notifications regarding the change request updates. | 157417569011449935 |
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