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In SimpleOne, you can set up outgoing notifications about new tasks, state changes, and new comments. You can also configure incoming emails. For example, a received response to a notification can be automatically added to the corresponding task as an additional comment. Depending on the subject of the notifications, they may contain buttons with the necessary functionality.

Inbound Email Actions

Incoming emails are processed through scripts and initiate creating new tasks based on the email subject, add comments to the tasks, and perform other actions.

Notification Rules

Notification rules are scripts that automatically send notifications to users who are involved or interested in work on a particular task, request, or incident. Together with notification rules, you can use message templates. They can be edited and customized. In this section, you will also find a list of standard SimpleOne notifications.