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The problem tracking process allows a caller to be informed about the work progress with notifications.
In SimpleOne, notifications are sent via the email. Find below the standard notifications:
| Notification | Description | Target auditory |
|---|---|---|
| Assignment group changed | This notification is sent when reassigning a problem from one group to another. | Problem manager, the group responsible (group leaders) |
| Problem was reassigned | This notification is sent when reassigning a problem from one user to another. | Problem manager |
| The problem became a Known Error | This notification is sent when a problem has been reclassified as a Known Error. | Caller, Incident Manager, Problem Manager |
| Problem state changes | This notification is sent after problem state changes. | Caller |
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