Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Merged branch "DOC0000685" into parent

Property list

The following properties provide settings for requests.

To get a list of available system properties, please navigate to System Properties → All Properties.

Property nameTypeDefault valueDescriptionExample

itsm_request.default.assignment_group

IntegerNot definedID of the <![CDATA[user group to use as a default one for requests assigning.

itsm.itsm_incident.days_count_to_solution_accept

Integer5Within this property, a days count is set, after which the completed incident is automatically closed if the user not evaluate the works by himself. When an <![CDATA[incident state changes to Completed, a postponed event is created performing actions described above. Days count should be greater than 0.5

itsm.itsm_request.days_count_to_solution_accept

Integer5Within this property, a days count is set, after which the completed request is automatically closed if there are no feedback from the caller during this time. When the<![CDATA[ request state changes to Completed, a postponed event is created performing actions described above. The number of days should be greater than 0.5

change_stakeholders.group.id

IntegerNot definedUse the created stakeholders group ID as a value of this property, so the members of the group receive notifications regarding the change request updates.157417569011449935

/


Table of Contents
absoluteUrltrue
classfixedPosition
printablefalse