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Learn how to create service requests from the agent interface and the Self-Service Portal.
Process service requests
This section focuses on service requests as they are processed by agents.
Administer service requests
Create and configure request categories and request templates for further use by agents.
Create request tasks
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Learn how to split service requests into request tasks and assign them to different employeesFrom this section, you will learn about the service request state model, how to assign and update service requests, how to create requests categories and templates, and more.