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The majority of service requests have a low risk and a low priority, which is the reason why they are distinguished as a separate process from the Incident Management and Change Enablement.
Create service requests
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Learn how to create service requests from the agent interface.
Process service requests
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This section focuses on service requests as they are processed by agents.
Administer service requests
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Create and configure request categories and request templates for further use by agents.
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Create request tasks
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Learn how to split service requests into request tasks and assign them to different employees.
Administer service requests
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