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The majority of service requests have a low risk and a low priority (e.g. software installation, granting/revoking access), which is the reason why they are distinguished as a separate process from the Incident Management and Change Enablement.
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Process service requests
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This section focuses on service requests as they are processed by agents.
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Manage request tasks
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Learn how to split service requests into request tasks and assign them to different employees.
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