The SimpleOne IT Service Management solution, also known as ITSM, provides ways to automate routine processes, minimize the chances of delivering low-quality services, significantly reduce the number of human-made mistakes, boost the task processing, and provide the knowledge base for both end-users and agents.
This section of the SimpleOne documentation provides instructions for configuring and using the ITSM solution, which includes setting up your services, business IT processes, knowledge base, and managing them efficiently.
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Event management involves the creation of events, such as of type "warning" and "exception," for the purpose of collecting and analyzing numerous relevant events. As a result of event management, infrastructure incidents and other records can be created.
Service
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Portfolio Management
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The Service Catalog Management (SCM) is a key process for providing relevant and accurate information regarding services. From this article, you will learn about the Service Portfolio repository used as the services storage.
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Implement your services and create knowledge base articles. Learn how to manage the service specifications such as Service Level Agreements (SLA), service and request descriptions, incident and request models, and more.
Telegram Chatbot
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Learn about the Telegram chatbot for the ITSM application. With this chatbot, you can create incidents and user queries, approve and reject tickets, rate the level of service, and more.
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