Page History

Create a change request

To create a change request, complete the following steps:

1. Navigate to Change Enablement → New.
2. Fill in the formfields.
3. Click Save or Save and Exit to apply the changes.

New Change Request form fields

The State field specifies the work state and progress. This field is populated automatically with the Registered state. To learn about the other states, see Change enablement state models. 

Notes tab

Schedule tab

Planning Planning tab

Closure Information tab appears when the change request state is Completed.

Change

request prioritization

Anchor
priority priority

The priority of the change request can be figured out based on its impact and urgency using a priority matrix.

The impact of a change indicates the potential damage in case of emergency changes or effect in case of standard or normal changes. The damage will be done to the business user, service, or CI.

In SimpleOne, the impact can be categorized as:

1. Low
2. Medium
3. High
4. Very High

The urgency of a change indicates the measure of time in the following cases:

• Until a change impacts the business – in case of emergency changes.
• Until lack of change implementation will impact the business services or CI – in case of standard or normal changes.

In SimpleOne, the urgency can be categorized as:

1. Low
2. Medium
3. High
4. Very High

Based on the priority, the changes can be categorized as:

1. Low
2. Moderate
3. High
4. Critical

Risk

management

Anchor
risk risk

The risk of the change request can be figured out based on the following metrics:

• Impact
• Probability
• IT Service Business Criticality

The IT Service Business Criticality metric specifies how crucial the disruption of this service for the business can be. The options are High or Low.

Risk metrics for IT Service Business Criticality = Low

 
Risk metrics for IT Service Business Criticality = High

Create a change request

You can create change requests based on two specific issue types:

• Problem
• Incident

When you have fixed an incident or a problem, and, as a result, you have found a need in a change, you can create change requests straight out of incidents or problems. 

From a problem

To create a change request out of from a a problem,  complete complete the following steps:

1. Navigate to Problem Management → All Problems and open the problem you need want to work on.
2. In the hamburger menu , select Create Change.
3. Choose the type of change you need to create:
   • Standard Change
   • Normal Change
   • Emergency Change
4. Fill in the fields of the change request.
5. Click Save or Save and Exit.

As a result, a new change request is created in the Registered state. There is a reference to the problem in the Caused by Problems field of the Related Records tab.

From an incident

To create a change out of an incident, complete the following steps:

1. Navigate to Incident Management → All Incidents and open the incident you need want to work on.
2. In the hamburger menu , select Create Change.
3. Choose the type of change you need to create:
   • Standard Change
   • Normal Change
   • Emergency Change
4. Fill in the fields of the change request.
5. Click Save or Save and Exit.

As a result, a new change request is created in the Registered state. There is a reference to the problem in the Caused by Incidents field of the Related Records tab.